STONEAUDIO UK


Here you will hopefully find all the answers to those nagging questions... If you disagree with any of the points made in this section, or you're unhappy with any aspect of the service we provide, whether we haven't repaired something quickly enough for your liking, you're unhappy about the way you've been dealt with, you don't like something about our website, or anything else, no matter how trivial it might seem, do contact us via e-mail, fax us, or pick up the telephone. We really do value your comments. We're listening, we hear and, if reasonably constructive, we'll act upon it


Q.1. 30-DAY MONEY BACK GUARANTEE Q.2. CAN I ORDER OFFLINE? Q.3. COMPLAINTS PROCEDURE? Q.4. DO THESE PRICES INCLUDE VAT? Q.5. DO YOUR PRODUCTS COME WITH GUARANTEES & WARRANTIES? Q.6. HOW DO I PLACE AN ORDER? Q.7. INTERNATIONAL ORDERS? Q.8. IS IT SAFE TO GIVE MY DETAILS ONLINE? Q.9. OUR PRICING POLICY? Q.10. OUR PRIVACY POLICY? Q.11. TERMS AND CONDITIONS - GENERAL Q.12. WHAT HAPPENS IF MY PRODUCTS ARRIVE DAMAGED? Q.13. WHAT METHODS OF PAYMENT DO WE ACCEPT? Q.14. WILL MY DETAILS BE AVAILABLE TO OTHER COMPANIES?

A.1. 30-DAY MONEY BACK GUARANTEE We pride ourselves in making the effort to get it right first time. If you're at all unsure about an item of interest, let us know and we'll be happy to help in any way we can. If you do end up with something that you're unhappy with, simply return it within 30 days, in its original condition and packaging, and we'll exchange it for something else or, if you'd prefer, give you a full refund less the postage. We Regret that for reasons of hygiene we cannot accept returns of in-ear earphone / headphone products if removed from original packaging. A.2. CAN I ORDER OFFLINE? For those who prefer to place their order offline, you can contact our sales team, call: 01305 257555. You can also fax your order to us 24 hours a day: 01305 257666 (All calls will be charged at UK standard rates) For those who wish to mail in their orders, please compile your order using our online shopping cart system. Just walk through the online order process and when you reach the final step, print the screen and mail it to us along with your payment method. Mail your order to: STONEAUDIO UK LTD Holmead Walk Poundbury, Dorset ENGLAND DT1 3GE A.3. COMPLAINTS PROCEDURE? In the unlikely event that you have a complaint concerning STONEAUDIO:- Contact us either by e-mail at complaints@stoneaudio.co.uk or by telephone on (01305) 257555. We will acknowledge receipt of your email within 2 working days. Your complaint will be personally dealt with by a senior manager at STONEAUDIO and you will be kept informed during all stages of the complaints procedure. If you do not feel that your complaint has been dealt with satisfactorily then it may be escalated through the Which? web trader scheme - details of which may be found here. Please note that our customer service telephone line is manned from 8:00 a.m. to 6:00 p.m. Monday to Friday. An answering service operates outside these hours for you to leave a message. A.4. DO THESE PRICES INCLUDE VAT? Yes, all prices shown throughout this website are inclusive of VAT @17.5%. For EEC countries the VAT rate also applies, so there is no change to prices. For all other countries (export) UK VAT will automatically be deducted from your order total. A.5. DO YOUR PRODUCTS COME WITH GUARANTEES & WARRANTIES? Just the same as buying from the High Street, all our products are brand new, boxed and come with the manufacturers warranty. A.6. HOW DO I PLACE AN ORDER? We have tried to make ordering as simple as possible whilst maintaining a high level of security. When you see something you can't live without, simply enter a number in the quantity box and click on the "purchase" button located by every product. You can pay for the item then and there or continue browsing and pay later. A.7. INTERNATIONAL ORDERS? No problem! We will deliver worldwide in just a few days. If you are outside the EU your order will automatically be deducted UK VAT (17.5%). A.8. IS IT SAFE TO GIVE MY DETAILS ONLINE? We take the security of you and your credit card details very seriously. That's why we use a secure sever with state-of-the art encryption technology, for absolute peace of mind. (Yours and ours!) A.9. OUR PRICING POLICY? As you may have gathered by now, we're not about flogging clearance items off cheap. We take pride in providing equipment that's a bit out of the ordinary, together with a genuine commitment to customer service. Many of the items we deal with are exclusive, and varying pricing isn't an issue. On the more readily available lines, we've done our utmost to ensure that our prices are competitive with our pile it high friends. If you see anything we sell cheaper elsewhere, please let us know. We'll happily remedy the situation. A.10. OUR PRIVACY POLICY? We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not add your e-mail address to our contact database unless you have given us your consent. The following information is collected when placing an order with STONEAUDIO -your name -address -phone number -email address -credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, please email us privacy@stoneaudio.co.uk A.11. TERMS AND CONDITIONS - GENERAL Any product details found at www.stoneaudio.co.uk are intended for guidance only. The products featured here are subject to change without notice. The design, layout, look, appearance, text and graphics remain the property of stoneaudio at all times. The contents of the website may be downloaded or printed for personal use only and must not be reproduced without the permission of stoneaudio in writing. Within this site you will find links to other websites not owned by STONEAUDIO UK LTD. We put these links here for our visitors use, but can not be held responsible or liable for the content or accuracy of any websites which are not under our control. We are always pleased to have suitable sites link to www.stoneaudio.co.uk as long as written permission is given before the link is active. If you would like to link to our website, please contact us and we will forward authorisation. These terms and conditions will only apply to goods ordered from our website and not direct sales where the customer visits our premises to either pay for or to collect the goods. In all instances your statutory rights as a consumer will not be affected. You may print a copy of these terms and conditions for your records. If you have any specific questions relating to the above terms and conditions or anything else on this website please contact us via the Contact page or e-mail us info@stoneaudio.co.uk A.12. WHAT HAPPENS IF MY PRODUCTS ARRIVE DAMAGED? In the unlikely event that your product is damaged in transit, the item(s) will be immediately replaced. A.13. WHAT METHODS OF PAYMENT DO WE ACCEPT? We are authorised Credit Card Merchants accepting; Visa, Mastercard, Eurocard, Switch, Delta, and Solo. Payment can also be made by cheque made payable to 'STONEAUDIO UK LTD'. A.14. WILL MY DETAILS BE AVAILABLE TO OTHER COMPANIES? Certainly not! We are committed to protecting your privacy and we comply with the Data Protection laws applicable to business in the UK. View our Privacy Policy. We do not disclose our customers personal information to third parties. We do not send unsolcitored e-mails to our customers or potential customers. We only use the information we collect about you to process orders and to provide a more personalised shopping experience. We continually monitor web statistics including site usage and search engine patterns to help us market and develop the web site. This in no way effects our customers privacy.